fs77's Privacy Policy

1 Types of Information Collected

fs77 may collect the following types of information during registration, login, and use of services on its platform:

Personally Identifiable Information

• Your name and username
• Email address and contact details
• Date of birth (for age verification — to confirm you are 21 or older)
• Verification information related to your national identity card or passport (required during the KYC process if applicable)

Financial Information

• bKash, Nagad, or Rocket mobile banking account numbers (for processing transactions)
• Deposit and withdrawal history and transaction amounts
• Information related to bonuses and rewards

Technical Information

• IP address, browser type and version
• Device information (mobile, tablet, or desktop)
• Cookies and session data
• Log files and records of activity on the site

2 How Information Is Collected

fs77 collects information in the following ways:

• Direct Submission: Information you provide through registration forms, login pages, and contact forms.
• Automatic Collection: While you browse our site, cookies, web beacons, and other tracking technologies automatically collect certain information.
• From Third Parties: Limited information may be received through payment processors and identity verification services.
• Customer Support: Information you provide through live chat or email.

3 Purpose of Using Information

fs77 uses the information collected for the following legitimate purposes:

• To create, manage, and verify accounts
• To complete financial transactions including deposits and withdrawals
• To maintain platform security and prevent fraudulent activity
• To provide customer service and 24/7 live chat support
• To inform you about bonuses, promotions, and personalized offers
• To implement responsible gaming policies (age verification and self-exclusion)
• To meet legal obligations and satisfy regulatory requirements
• To improve platform performance and resolve technical issues

4 Data Storage and Security

fs77 uses industry-standard technology to protect your personal information. Our platform has SSL (Secure Socket Layer) encryption active, which keeps all information exchanged between your browser and our servers secure.

We retain your information only for as long as it is needed: while your account is active, for the period required to meet legal obligations, and for a reasonable period to resolve disputes. After an account is closed, certain information may be retained for a limited time for regulatory reasons.

• Data encryption at the server level
• Regular security audits and updates
• Restricted access controls — only authorized staff can view information
• Firewall and anti-fraud systems

5 Sharing Information with Third Parties

fs77 never sells or rents your personal information. Information may be shared with third parties only in the following limited circumstances:

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket receive the minimum information necessary to complete transactions.
• KYC / Identity Verification Services: Approved verification partners for confirming age and identity.
• Legal Authorities: When disclosure is required under a court order, government directive, or applicable law.
• Fraud Prevention: To assist relevant authorities in investigating any legal violations or fraud.

When sharing information with third parties, fs77 ensures that those parties also maintain appropriate data protection standards.

6 Cookie Policy

Cookies are used on the fs77 platform. Cookies are small text files stored on your device that improve the functionality of the website. We use the following types of cookies:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: These help remember your preferences (language, settings).
• Analytics Cookies: Used to understand which pages are visited most and which parts of the platform need improvement.

You can disable cookies through your browser settings. However, please note that disabling essential cookies may prevent some platform features from working properly.

7 Your Rights

As a user of the fs77 platform, you have the following rights:

Right of Access

You can request at any time to find out what information we hold about you.

Right to Rectification

If any information we hold about you is incorrect, you can request a correction.

Right to Erasure

In certain circumstances you can request that your personal information be deleted, although this may not be possible if legal or regulatory obligations exist.

Right to Object to Processing

You can object to the use of your information for marketing purposes and opt out.

Right to Data Portability

Under certain conditions you can request a copy of your personal information in a structured, commonly used format.

To exercise any of the above rights, please contact us at: [email protected]

8 Protection of Minors' Information

fs77 is a gaming platform for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If parents believe their child has created an account by mistake, please contact us at [email protected]. We will take prompt action.

9 International Data Transfers

fs77 primarily serves users in Bangladesh. However, for technical infrastructure and service delivery needs, some information may be stored or processed on servers in other countries. In such cases, we ensure that appropriate data protection measures are maintained and that any transfer is carried out in accordance with applicable law.

10 Responsible Gaming and Data Privacy

fs77 takes responsible gaming seriously. We may use information about your gaming history and behavior to identify problematic gaming — this is for your protection. This information is never shared with advertisers or third parties.

If you request self-exclusion, your account will be temporarily or permanently closed and that decision will be kept confidential. To learn more, see our Responsible Gaming page.

11 Changes to This Policy

fs77 reserves the right to amend this Privacy Policy as needed. If any significant changes are made, we will display a notice on the platform and/or notify you at your registered email address. Continued use of the platform after changes are made will be taken to mean that you have accepted the updated policy.

We recommend that you visit this page regularly and stay informed about any changes.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali is available 24/7
• Support Hours: 24 hours a day, 7 days a week (BST, UTC+6)

We strive to resolve any privacy-related requests promptly and with the utmost care.